Question
You are a desktop support technician for a law firm with a group of ten legal secretaries who provide administrative support to the attorneys. All of the secretaries use a single, shared, high-speed laser printer that is linked to a dedicated Windows 7 print server. The secretaries print multiple copies of large documents on a normal basis, and although the laser printer is fast, it is kept running approximately constantly. Sometimes the secretaries have to wait 20 minutes or more after submitting a print job for their documents to reach the top of a queue. The office manager has offered to purchase extra printers for the department. Though, the secretaries are accustomed to simply clicking the Print button, and don't like the idea of having to observe multiple print queues to determine which one has the fewest jobs before submitting a document. What can you do to supply department with a printing solution that will enable the secretaries to utilize other printers most efficiently?