Question:
(a) In relation to an organisation with which you are familiar, critically discuss how an operations manager can make operations different using the five operations management performance objectives.
(b) Just-in-time (JIT) or lean approaches to operations management emphasise the ideal to meet demand instantaneously, with perfect quality and no waste. Explain the Just-In-Time (JIT) philosophy of operations. Support your answer with examples from a manufacturing or service operations of your choice.