QUESTION 1
When one considers an ordinary organizational culture alongside a Total Quality Management organizational culture, some clear differences can be identified
Based on an organization of your choice discuss the differences between these two cultures
QUESTION 2
Too high Quality Costs is a sign of Management Ineffectiveness within an organization. Feigenbaum had proposed a system of Quality Cost Reporting whereby all relevant costs are categorized in four major areas
List those four areas of Quality Related Costs and discuss how they can help an organization to improve its effectiveness