Question 1:
Transaction processing systems, office systems/knowledge work systems, decision-support systems, management information systems, and executive support systems are the major types of systems in organizations.
Briefly describe:
i. Transaction processing systems
ii. Office systems/knowledge work systems
iii. Decision-support systems
iv. Management information systems
v. Executive support systems
Question 2:
i. What are the functions of an information system from a business perspective?
ii. How can the Internet help provide customer service?