QUESTION 1
Employees are one of the most, if not the most, important resources or assets for tourism and hospitality organisations in their endeavour to provide excellent service, meet and exceed consumer expectations, achieve competitive advantage and exceptional organisational performance. Discuss
QUESTION 2
Discuss critically the validity of the contention that the motivation for staff to work well depends on more than a high salary and good working conditions
QUESTION 3
Explain the main characteristics of the formal and the informal organisation. What functions are served by the informal organisation? Support your answer with an organisation of your choice
QUESTION 4
Discuss the importance of organisational culture for effective organisational performance. Support your answer with relevant industry examples
QUESTION 5
Discuss the main situational variables which are likely to influence the most appropriate form of managerial leadership behaviour. Detail three different work situations in which a different style of leadership is likely to be most effective?