Question 1:
Describe the concept of quality. What are the challenges of managing quality across the organisation?
- Concept of Quality
- Challenges of managing quality across the organization
- Conclusion
Question 2:
Describe the roles and responsibilities of a quality leader. Differentiate between Transactional and Transformational Leadership.
- A Roles and responsibilities of a quality leader
- Meaning of Transactional and Transformational Leadership
- Differences
- Conclusion