QUESTION 1
Business policy aims to meet the organisation objectives by maintaining or increasing market share and diversifying or with meeting any financial, political or statutory requirements in order to provide a service to customers. Using a tourism or hospitality organisation of your choice, critically discuss the main determinants that affect the shaping of the organisation business policy
QUESTION 2
Critically discuss the extent to which the principles of job design could contribute to the effective performance of an operating system
QUESTION 3
The development of any service operations strategy focuses on the concept of capacity management. Critically discuss the type of strategies that an organisation such as a hotel or airline industry in Mauritius could use to reconcile its demand and supply