Question 1:
As our society becomes increasingly diverse, the ability to communicate with members from other cultures becomes a business necessity. Explain four intercultural differences that can affect effective communication in the workplace and discuss the solutions that you would propose to overcome problems that can occur when communicating across cultures.
Question 2:
a) Show the factors that you would consider in order to arrange for an effective meeting.
b) Describe the role of the Secretary before, during and after a meeting.