Question 1:
(a) Describe the key characteristics of an ERP.
(b) If some companies still maintain stand-alone software is good, then why multinational companies are implementing ERP systems?
Question 2:
Imagine you are Benjamin Gates, a consultant from the company Brainwave consultants. A potential client in the telecommunication industry has approach you to perform an operational risk assessment on his daily operations in a proactive measure so as to avoid any disruption of activities in event of a disaster. Describe how you will perform the operational risk management. You may list the main steps first then use real world examples to explain each aspect.