Question 1 i) Explain the principles and importance of Quality ii) Differentiate between Quality Control and Quality Assurance
Question 2 QFD is a customer driven planning process which guides through the manufacture, design and marketing of a product or service. Describe the Approaches and Phases of Quality Function Deployment (QFD)
Question 3 Explain the Methods of measuring Reliability. Describe software reliability
Question 4 Describe Robust Design Optimisation Strategy. Describe the steps followed in Robust Parameter Design
Question 5 Quality Control Charts focuses on the stability of a process and demonstrates the performance of a project over time. Describe the basic components of quality control charts. Explain the purpose and importance of quality control charts
Question 6 What is business excellence? What are the key steps involved in achieving organisational excellence?