Question 1: Discuss the value of standardization and standards in the field of operations management.
Question 2: Reliability and Maintenance methods can be applied to manufacturing and services processes. Provide a report on how you can apply these methods to your study group.
Question 3: How can organizations compete on quality and go beyond conformance to standards.
Question 4: Provide a discussion on how an operations manager can "Green"service processes referring to realistic examples.