Question 1: ____ managers are responsible for departments that perform a single functional task and have employees with similar training and skills.
- Top
- Middle
- First-line
- Bottom
- Functional
Question 2: The ____ role involves resolving conflicts among subordinates between the managers department and other departments.
- resource allocator
- entrepreneur
- negotiator
- liaison
- disturbance handler
Question 3: One of the important ideas in the text's definition of management is
- the management functions of planning, organizing, leading, and controlling.
- the attainment of societal goals.
- effectiveness is more important than efficiency.
- management is unique to for-profit organizations.
- efficiency is more important than effectiveness.
Question 4: Positions organized in a hierarchy of authority is an important characteristic of
- scientific management.
- bureaucratic organizations.
- quantitative management.
- the human relations movement.
- total quality management.
Question 5: ____ focuses on managing the whole organization to deliver quality to customers.
- Bureaucracy
- Theory Z
- Management-by-objective
- Total Quality Management
- Organization-customer relationship
Question 6: According to Douglas McGregor, the classical perspective on management is consistent with which of the following?
- Theory X manager
- Theory Y manager
- Theory Z manager
- Theory A manager
Question 7: Symbols, stories, and heroes are important because they
- entertain executive level management.
- address the concerns of government.
- acquaint customers to the organization.
- communicate the significant values of an organization.
- give employees something to talk about.
Question 8: An object, act, or event that conveys meaning to others is referred to as a
- symbol.
- slogan.
- story.
- hero.
- culture.
Question 9: Lying at the heart of Chinese culture, ____ is a supportive, mutually beneficial connection between two people.
- kaizen
- ganqing
- renqing
- kansei
- guanxi
Question 10: A country's physical facilities that support economic activities make up its ____.
- resource markets
- infrastructure
- physical markets
- product markets
- plants and equipment
Question 11: Heineken begins by exporting its product into new markets, and then ____ to a local brewer to establish its position in the market.
- countertrades
- licenses
- exports
- franchises
- markets
Question 12: The ____ is a single European currency that replaced 12 national currencies and unify a huge marketplace.
- Mark
- Franc
- MFN
- Euro
- Pound
Question 13: The concept that the party responsible should compensate individuals for the cost of their injuries is referred to as
- distributive justice.
- injury justice.
- procedural justice.
- organizational justice.
- compensatory justice.
Question 14: Which of the following is a(n) is the individual who must make an ethical choice in an organization?
- The symbolic leader
- An obstructive manager
- The defensive individual
- The moral agent
- An authoritarian manager
Question 15: The assumption that "If it's not illegal, it must be ethical," ignores which of the following? Answer
- Domain of codified law
- Domain of ethics
- Domain of free choice
- Discretionary responsibility
- Domain of symbolism
Question 16: Which of the following is the process of starting a business venture, organizing the resources, and taking the risks?
- Intrapreneurship
- Entrepreneurship
- Small business administration
- Venture capital
- Equity financing
Question 17: At which stage of growth is the company if it is solidly based and profitable?
- Resource maturity
- Takeoff
- Survival
- Success
- Existence
Question 18: A(n) ____ is someone who recognizes a viable idea for a business product or service and carries it out.
- intrapreneur
- entrepreneur
- manager
- leader
- introvert
Question 19: ____ is the first step in the MBO process.
- Setting goals
- Developing action plans
- Appraising overall performance
- Reviewing progress
Question 20: ____ refers to a broadly stated definition of the organization's basic business scope and operations that distinguishes it from similar types of organizations.
- Mission statement
- Goal statement
- Management by objective
- Goal setting
- Corporate competitive-value statement
Question 21: A statement that identifies distinguishing characteristics of an organization is known as
- a goals statement.
- a values statement.
- an income statement.
- a mission statement.
- a competitive-edge statement.
Question 22: Which of the following refers to the planning and decision making that lead to the establishment of the organization's goals and of a specific strategic plan?
- Strategy formulation
- Strategy implementation
- Strategy coordination
- Strategy control
- SWOT
Question 23: The purpose of ________ is to expand the firm's business operations to produce new kinds of valuable products and services?
- retrenchment.
- diversification.
- liquidation.
- cash cow.
- internal growth.
Question 24: ____ refers to the use of managerial tools to direct resources toward the achievement of strategic goals.
- Strategy formulation
- Strategy coordination
- Strategy execution
- Strategy control
- Strategy planning
Question 25: Which of the following portfolio categories is made up of poor performers who command only a small share of a slow growth market?
- Star
- Cash cow
- Question mark
- Dog
- Cat