TRUE/FALSE QUESTIONS ?
1. Reliability refers to how well an instrument consistently measures the true value of a characteristic.
2. In traditional accounting systems, all quality costs except inspection and testing are charged to overhead.
3. Unlike, the balanced scorecard approach, The Baldrige Criteria for Performance Excellence Results category focuses on only one set of performance measures.
4. Quality-related costs rarely apply to purchasing and customer service departments since these activities are ancillary to manufacturing.