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Quality management of drycleaning businesses

Problem 1: What three areas of types of quality focus, e.g. product quality, etc for a Dry Cleaner and why would it be important?

Problem 2: What are some quality tools and techniques that can be used to chart, diagnose and improve quality in these three areas for a Dry Cleaner?

Problem 3: What types of quality programs would be best for a Dry Cleaner?

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Other Management: Quality management of drycleaning businesses

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