Assignment:
Evaluate Harrogate Borough Council's approach to quality management with particular reference to the system used for performance measurement. What lessons, if any, can be learned from this UK public sector case study that could be usefully applied in your industry or country. Give reasons for your answers.
References: Oakland, J. S. (2003) TQM: text with cases. 3rd ed. Oxford: Butterworth-Heinemann.
Your answer must be typed, double-spaced, Times New Roman font (size 12), one-inch margins on all sides, APA format.