Case Study:
As of yesterday (June 30, 2014) GM has recalled another 7.6 Million Vehicles. No doubt that this is a serious quality issue among several others. Review all the concepts as well as do additional research online and explain what could have gone wrong at GM over the years, with respect to quality, to have caused this crisis. You can start reading about the current crisis at: https://news.yahoo.com/gm-recalls-least-7-6-184649381.html
(a) State atleast 5 reasons as to what could have gone wrong because of which GM has ended up in this crisis situation.
(b) In hind sight, for each reason, state what you would have done differently from a quality perspective in order to prevent this situation from happening.