1. Imagine that you work in the human resource department at Marriotts corporate headquarters. Your team is thinking about ways it might use My Marriott Hotel game as part of the selection process. How could you use it? How would you measure its effectiveness?
2. For non-value added cost-if you have x amount of orders at shipping labor cost of y, and an average of z hours to complete. If the average completion time increased by one hour, how do you find the non-value added cost?
3. Quality is an ongoing objective for health care providers. What do you believe are the three most important indicators of quality care in a hospital? Why?