Quality improvement
It is a systematic approach to make the process of work more effective, efficient and appropriate by removing rework, unwanted work, loss and frustration.
Quality improvement aims at closing the gap between current and expected levels of quality by understanding and eliminating system deficiencies and addressing strengths to improve or redesign project processes using methods and tools.
There are a number of quality improvement approaches, which ranges from improving individual performance to redesigning entire project processes. The following four steps are common to all approaches of quality even though they might differ in terms of time, resources and complexity.
- Identify the area that needs improvement by using data obtained by the quality control process.
- Analyse the problem or system. The cause of the problem may be internal or external this has to be, the team has to investigate the cause and its implications to the project
- Develop potential solutions or change that may be likely to remove the problem of the system. Keeping budget and project schedule in consideration the team brainstorms ideas and potential solution to the problem. The team decides and chooses the best alternative.
- Test and implement the chosen solution. The team first tests the solution on a small scale, once it is confirmed the solution is viable it implements the solution in a full scale.