Question 1) Discuss the value of a strategic plan and how quality improvement should be used in a strategic planning process.
Question 2) Discuss ways in which an organization could incorporate quality into its human resource management processes.
Question 3) Discuss how the control charts tool could be used to improve a current process in a wireless services organization.
Question 4) Discuss an approach to problem resolution and how you would incorporate quality into that process.
Question 5) Discuss change within an organization and how quality improvement.