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Qualitative and quantitative service goals

Setting Service Goals:

Conduct a research on the following three types of call centers:

a. Technical support

b. Catalog sales

c. Emergency response

Prepare a 700+ word paper discussing the different qualitative and quantitative service goals for each type of call center. Also, explain what factors affects each of these service goals.

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Other Management: Qualitative and quantitative service goals

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Other Management: Qualitative and quantitative service goals

Reference No:- TGS01788232

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