Assignment:
Dr. Morris is a new administrator of your facility. She is interested in getting a better understanding of how services are currently delivered as well as how effective the current processes are for achieving patient and employee satisfaction. You have been asked to help plan a data collection process to answer the two problem areas. Briefly outline a plan to:
Collect qualitative data about how the current services are delivered
Collect quantitative data about satisfaction from either the staff's point of view OR client's point of view.
Note: It is important that you address the essential elements of a plan:
- Who will collect data?
- What data will be collected?
- When will data be collected?
- How will data be collected?