Assignment: Cogent Communications
Read the Real World Case 3, Cogent Communications, Intel, and Others: Mergers Go More Smoothly When Your Data Are Ready (pp. 213-214).
In a four- to five-page paper (not including the title page and reference pages), respond to the following:
a. Place yourself in the role of a manager at a company undergoing a merger or acquisition. Explain your customer's expectations during the merger with at least three examples and describe what role IT would play in meeting those expectations.
b. Focus on what Andi Mann in the case calls "tribal knowledge." Explain what you think is meant by that, and why it is important to the process. Provide at least one strategy you would suggest for companies that are faced with the extensive presence of this issue in an acquired organization.
c. Most of the discussion on the case focused on hardware and software issues. However, these are essentially enablers for underlying business processes developed by each of the companies involved. Analyze the different alternatives that companies have for merging their business processes, and discuss the role IT would play in supporting those activities. Be sure to address data management and governance issues.
Your paper must be formatted according to APA style and it must include citations and references for the text and at least two scholarly sources.
Text: O'Brien, J.A. & Marakas, G.M. (2011). Management Information Systems (10th ed.). New York, NY: McGraw-Hill/Irwin. ISBN: 978-0-07-337681-3.