Problem
You have a counselor that is close to retirement (2 years). The person is not consistently meeting the needs of the students and parents lately. They are often late to work, and parents have reported that they never pick up the phone at their office. Several parents are requesting a change of counselor. This counselor was once a beloved staff member and considered an essential part of the department. They have a world of knowledge to share, and the younger counselors look up to them.
How do you handle this situation? Give a detailed plan of steps to take. Provide a clear and concise reflection paper on your thought process with consideration of your ethics, experience, school regulations, and all factors that influence your decision-making. Give suggestions for possible solutions, approaches, and anticipated outcomes.