Quality planning during new product development is now considered a given, typical activity. Even with the planning for quality, products often have repeat defects after a product has been re-designed, or a new version has been launched. The text presents tools and main concepts that should be used and considered in upfront quality planning.
Propose a tiered process that can be used to assure that a product will be developed to meet the design intent and customer expectations. In other words what are the main quality planning activities that should be implemented to minimize defects and poor quality? How do significant defects go undetected if a new product quality planning process is in place and executed? To spark some thought, how does a company such as Samsung install a battery that catches fire under typical use conditions? What went wrong?