This module marks the beginning of your course project. Your task this week is to identify a company to evaluate and research. Be sure to identify a company that you are able to gather enough information about so that you can fulfill each component of the project. Ideally the company you choose should have the following:
• Strong customer base
• Customer service representatives that regularly interact with customers
• Website
• An opportunity for you to interact with them, either in person, on the phone, or via the Internet
• Information about the company that you can access through the Internet or a library
• Customer service training program for employees
Once you have determined the company that you would like to use for this project, write a one-page paper that includes the following:
• Company name and general description that includes history, years in business, and number of employees.
• Products and/or services they provide, and how they meet the needs of customers.
• Description of their primary customers.
• Why you chose them for this project.