Problem: An end user is an individual or individuals who use or produce information needed. In this case, the end users are the employees of an organization. As end users, we manage and store knowledge within ourselves. With that being said, we are the most vital resource or support service an organization can have. Humans are required for all operations, even when a machine is producing the output. The reason for this is because a human must adhere to the maintenance of the machine and the knowledge of human was used to build the machine. Another support service a company provides the employees is hardware.