Change Agents:
A change agent is defined "is a person skilled in the theory of planned change that initiates and accomplishes the change. The change agent uses a process of confrontation to accomplish the change. Confrontation is the change agent's involvement with people and situations, the initiation of a process, and action, not simply reaction" (Ziegler 2005, p. 204).
DEFINE at least 8 of them. Add references scholar or books only
- New product development
- Interface
- User integrators
- User driven
- Defense mechanism
- System user
- Information technology
- Effective communication
- Fence sitters
- Affective cooptation
- Institutional environment
- Hierarchical level
- Operational cognition
- Defense mechanism