Problem 1: You have been asked to assess the interface for company XYZ's online job bank and resume submission function. Only pieces of data available are: (1) HR is overwhelmed with the number of submissions, (2) internal users complain their applications disappear into never-never land - that they never hear back about whether they were selected or not, (3) a few external users call HR to ask how to send a resume directly since the online system will not accept their application and resume, (4) the Chief People Officer's niece visited the site and complained about how frumpy and tired it was - a real turn-off. Describe your process for analyzing the gap(s) and defining the change requirements.
Problem 2: You are consulting with a healthcare organization that has heavy document control needs because all of their documents become legal descriptions of their products, which means that the FDA (Food and Drug Administration) includes them in reviews of your products and services. There is long history of managing documents with extensive revisioning controls, checking them in and out, and tracking every change in from the most minor spelling correction to production of new content. This is necessary for FDA compliance. Now, the Chief Knowledge Officer want to move to online documentation co-developed with clients via wiki's with "in draft" and "final" clearly indicated. This is a big leap in performance changes for the document developers. In order for this to be successful, describe the various perspectives that will need to considered and explain the key requirements of each.