Process design matrix


Write an executive summary identifying appropriate design approaches for a selected product and service.

a) Pick one service with which you are familiar. Complete three to five line items such as production line, self-service, or personal attention approach, on the Process Design Matrix.

b) Pick one product with which you are familiar. Complete three to five line items such as Job shop, batch, assembly line, or continuous flow approach, on the Process Design Matrix.

Process Design Aspect

Service

Product

Design focal point

 

 

Strategy

 

 

Process design approach

 

 

Process map

 

 

Process Performance Measurement

 

 

Factory location

 

 

Facilty layout

 

 

Process design

 

 

Scheduling

 

 

Producting planning

 

 

Workforce

 

 

Quality

 

 

Capacity

 

 

Inventory

 

 

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Operation Management: Process design matrix
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