Problem 1. Why is it important to understand proper procedures in the TQM process?
Problem 2. Why is it vital to understand the whole process in order to achieve meaningful improvement?
Problem 3. Why is it important for a leader to institute necessary change and why does it have risks?
Problem 4. You have been asked to select a new team to manage the new plant in Kentucky. This is a big honor and a big responsibility. Lary Lazy, Michael Machiavellian and Brian Busybody have been close associates to you and they express great joy to hear that you have been given the task. Michael approaches you and mentions that he was glad that he was able to assist you in developing the project proposal and knows that you will remember him for a key position on the team. Michael immediately mentions that Kathy indicated she would like to be on the team and that you should not waste your time with her as she would certainly try to take the credit from you. Larry mentions that now it's time for the good guys to kick back and take it easy for a while. What actions do you take as you see more and more people approach you about joining your team?