Task: Select a process (delivering fast and friendly customer service) in your own organization, which is Target Store that needs improvement:
a. A description of the chosen process
b. An "As-Is" flow chart of the process to be analyzed.
c. Describe the relationship of the process to the organization's strategic plan.
d. Identify the internal and external customers that are currently impacted by the process that would benefit from the process improvement.
e. Identify the most appropriate Quality Management tool that can be used to collect and present data on the process improvement changes
f. Utilize your selected quality tool to analyze your process and identify process improvement opportunities.
g. Estimate the level of improvement that could be realized and the value of implementing this process improvement.
h. Finally, discuss your findings from the simulation activity and assess relevance to your process improvement project