Problem: Considering the web sites you visit monthly or more frequently, which of the problems listed in the complaints chart (below) have you encountered and what effect did it have on your visit to the website?
- Poor site performance
- Complicated registration or log-in
- Poor site search
- Confusing navigation
- Broken links
- Contact info unclear
- Too many links
- Distracting design
- Long, scrolling pages
- Complicated check-out
- Difficult-to-use functionality
- None of the above.