Assignment task:
You're working in the customer care department for a cable company and you receive the following email from a customer: Donald Trudeau.
"I' am extremely upset. I was told the technician would arrive between 12:00 and 5:00 PM. He did not show up until 5:45 PM. I am very unstudied with your service and considering cancelling. I deliberately took the afternoon off o I could have my service installed, and now I won't be getting Paid for the time I was absent. This is no way to start a service with your new customers."
You check the customer's account and the notes which shows the correct installation time and the technician got there at 5:45 PM because of heavy traffic from a car accident.
Please draft your response below.