Question: Scenario
Maya is a youth support worker in a regional Australian community service organization. She is assigned to work with Aroha, a 16-year-old Maori girl who recently moved from New Zealand with her family. Aroha is reluctant to participate in school and seems withdrawn during group sessions. Maya uses direct eye contact and upbeat encouragement, which is part of her usual approach. However, Aroha avoids eye contact, appears uncomfortable, and rarely speaks. Maya consults her supervisor and learns that in some Maori cultures, avoiding eye contact is a sign of respect, especially toward authority figures. Maya reflects on her approach and adapts her communication style to be more culturally appropriate. Over time, Aroha begins to engage more openly in sessions. a) Using the scenario above, explain two (2) ways in which Maya demonstrated cultural awareness in her support role with Aroha. b) Explain two (2) principles of cultural safety used by Maya when supporting Aroha. How did her response help build trust and improve Aroha's engagement? c) Explain what Maya's response to Aroha's cultural behaviour tells us about her cultural competence within 100 words. Answering Area: (Note: Learner must write the answers in this area) Need Assignment Help?