Problem on working the concierge desk


Problem: You are working the concierge desk. A couple speaks with you to get suggestions for dinner and mentions they are strict vegetarians. The menus for the hotel restaurants have no items that are strictly vegetarian and options very near the hotel are limited. What is your best response to this situation? Response Offer the couple a list of vegetarian restaurants in the metropolitan area, and offer to call them a taxi. Inquire about the couple's favorite foods and recommend the hotel restaurant. Talk to the restaurant to have them prepare special items that meet the couple's dietary needs. Escort the couple to the restaurant host and ensure that the wait staff gives special attention the couple's dietary preferences. Tell the couple about a vegetarian restaurant on the other side of town and offer to make reservations for them.

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Business Law and Ethics: Problem on working the concierge desk
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