Case Study:
Kirsty is the mother of Lola who is nine years old. There is a current court order in place which prevents Lola's grandparents from seeing her.
Kirsty has enrolled Lola into an after-school kids' program at Indigo Community Services and Health Hub, which Lola attends Monday to Thursday (4:00pm - 5:30pm) whilst Kirsty is at work.
Kirsty is concerned about Lola's grandparents discovering where Lola attends the after-school program. She has not given permission for Lola's photos to be shared anywhere so as not to alert anyone that Lola attends the program.
Kirsty is aware that the program often celebrates special occasions with the children and has also requested that Lola not be allowed to join in the singing of "Happy Birthday" to other children as this practice conflicts with the family's religious beliefs.
One day, when picking Lola up, Kirsty was looking at the notice board at the entrance of the building and noticed that there were photos of the group.
She saw a photo that included Lola with her best friend Evie in front of a birthday cake. In the photo, Lola appeared to be singing "Happy Birthday" to Evie. Kirsty picks Lola up from the centre and later writes an angry email to the service's team leader
a) As the team leader at the service, what follow-up action do you need to take to address this situation? What can be done to ensure that this situation does not happen again in the future?
b) In your response, include two communication methods you would use to share information with your colleagues at the centre about what happened and a strategy for the future, so it does not happen again. (100 - 150 words for each communication method.)