Problem 1:
(a) What do you understand by the term "outsourcing"?
(b) Outsourcing services can be categorized into two groups namely Technology Services and Business Processes. List down three services outsourced under each category.
(c) Explain the different modes of Outsourcing?
(d) Explain one advantage and disadvantage of Outsourcing.
Problem 2:
(a) Offshore outsourcing is considered to be very important for the ICT Sector in Mauritius. List down six main reasons companies would outsource to Mauritius?
(b) List the three most popular outsourcing models that you would propose to a potential foreign client who would like to outsource in Mauritius?
(c) Describe four risks associated with outsourcing? What would you propose to reduce those risks?