Problem 1:
(a) ‘New Public Management' is a set of loosely defined international doctrines that have affected almost all public sector organizations over the past 20 years. What are the doctrines of NPM and what shape do those doctrines take in practice?
(b) Outline 6 characteristics of leaner/fitter organizations.
Problem 2:
(a) Briefly discuss 10 features of learning organizations.
(b) Identify two pitfalls in implementing ‘Citizen's Charters' in public sector organizations.