Discussion Post: Quality Management
Complete the following:
a) Using process mapping and reviewing the information here, present the new processes for check-in and checkout to management.
b) Pick 1 hotel offering and write a new process map for it. Along with charts, give a detailed explanation of the new process and where such improvement will benefit the hotel and increase customer satisfaction. Be sure to include all costs, resources, and management functions.
c) Using the data gathered for check-in and checkout under your new process, present control charts that demonstrate the new process performance to management.
The response should include a reference list. Using double-space, Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.