Assignment
You are the HR Manager for a cable company that has recently decided to build a new call center to handle customer service issues. Your company is considering four locations for the call center: Memphis, TN; Montgomery, AL; Jackson, MS; and Baton Rouge, LA. The plans are to initially hire 100 customer service representatives with the potential to hire another 50 representatives within three years of the facility's opening. You have been tasked to determine which location would be best, developing the customer service representative job description, developing the recruitment program for the position, and determining the selection process, training program and pay structure for the position.
Length: 2,000 words.
• Include a title page which features the title of paper, your name, course name and course number, and date of submission.
• Synthesis papers should demonstrate understanding of the following course topics:
• External Workforce Assessment
• Job Description and Job Specifications
• Recruitment Program and Ads
• Selection Process (including the type of interview and interview questions)
• Training Program (including orientation)
• Pay Structure (including pay survey information)
• Biblical references from lectures, writing, or reading assignments.
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
3. Also include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.