Problem
You are a Chef with IPSO Hospitality Group. The Group is very focussed on excellent customer service and each staff member is expected to have excellent customer service skills.
Your team leader is very busy and has asked you to help a new staff member (customer service officer) to understand their roles and responsibilities and reporting requirements. The team leader has also asked you to explain IPSO Appliance's complaints policy and procedures and associated forms.
You are required to prepare for, and meet with, the new Customer Service Officer. The meeting should last no more than 15 minutes, as you also have a busy work schedule. The Customer Service Officer will be roleplayed by your assessor and will ask you questions during the meeting.