Prepare an x-chart and r-chart for complaints and plot the, Operation Management

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Prepare an x-chart and r-chart for complaints and plot the

Questions

1. Prepare an X-chart and R-chart for complaints, and plot the average complaints for each crew during the nine-month period. Do the same for the performance ratings. What does this analysis reveal about the service quality of CSI's crews?

2. Discuss possible ways to improve service quality.

3. Describe some potential strategies for reducing CSI's staff-ing problems.

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Operation Management: Prepare an x-chart and r-chart for complaints and plot the

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