Question: 1
In this scenario, you are responsible for organizing general training for new HIM staff. Prepare an outline for the training plan and prepare an agenda for the first training meeting. Your supervisor has asked you to break up the training into 4 one hour segments. Create the outline and agenda in one document.
Consider the following training goals in your outline:
. Present an overview of the department (departments and staff)
. Discuss hours of operation
. Discuss who the "customers" are of the HIM Department and the expectations for excellence and quality in customer service
. List hospital meetings that involve HIM
. Describe ways that meetings within the department are used for important communication
. Present HIPAA and confidentiality
. Identify the Performance Improvement expectations and culture of the department
. List committees of the department
. Review of hospital policies and procedures
. Review of professional development opportunities, in services, etc.
. Final Question and Answer session
Question: 2
(Separately) Design a PPT presentation for the training session outline and agenda completed above. Your PPT should match your agenda items and be thorough, attractive and professional. Be creative, as you are creating information for a virtual HIM Department.