Customer Service Script. You have been hired as a consultant to a company that wants to (1) improve its customer service, and (2) reduce the stress its staff experiences when handling difficult situations. Drawing from your experiences both as a customer and as a service provider, develop a script that illustrates a difficult situation. Prepare a series of questions you can use to prompt empathy for the customer’s situation, constructive feedback for the service provider’s handling of the situation, and tips and techniques for handling this situation better in the future.