Case: The Crimson Press Curriculum Center the Crimson Group Inc.
WIC Program
Analysis of Cost of Backlog
1. Calculation of estimated number of vouchers per month:
A. Annual food budget (given)
B. Estimated number of clients (given)
C. Annual cost per client (A ÷ B)
D. Monthly cost per client (C ÷ 12)
E. Average face value of a voucher (given)
F. Average number of vouchers per client (D ÷ E)
G. Actual number of clients (given)
H. Estimated number of vouchers per month (F*G)
2. Calculation of monthly backlog:
I. Actual number of vouchers per month (average from Exhibit 2)1
J. Estimated monthly backlog (H - I)
3. Calculation of Cost of backlog:
K. Historical bounce rate (average from Exhibit 2)
L. Bounces lost to backlog (J*K)
M. Estimated monthly cost of backlog (E*L)
N. Estimated annual cost of backlog (M*12)
Total used not paid + Total paid = Total vouchers
Total used not paid ÷ Total vouchers = Bounce rate
Assignment
1. Prepare a process flow analysis for the WIC Program. What problems, if any, does it reveal? What is the cost of these problems?
2. What other operational problems does the WIC Program have? What must it do well if it is to be successful?
3. What recommendations would you make to Ms. Foster?