Prepare a description of organization's customers on what they wish and need from organization. Description of organization's customer base, and explain its customers' needs and values.
suppose you have been hired as Client Services Director for company discussed above, have been charged with compiling new set of customer service standards. (If you have already defined organization as being customer-responsive, suppose you are devising the standards that were originally used to develop that excellent customer-responsive culture)., carefully structure set of customer service standards for company that encourage employees to give best customer service possible.