Please re-read the Case Study, The Case of Joan von Willebrand, on page 312 in Chapter 16 of your text and respond to the following questions in your original post:
- What procedural errors were made in the handling of Joan von Willebrand's case?
- How would you rule on Joan's claim? Please make sure to provide specifics here.
- Let us say you were the individual in charge of making a decision on Joan's claim. On what basis would you base your decision? Please provide us with a brief explanation.