Please help me to answer the below statement is it True or False ?
1. Appraisal costs are incurred in the process of trying to prevent defects and errors from occurring.
2. During the quality control process, customers are identified and products that meet their needs are developed.
3. Developing and evaluating solutions to reduce the gap between desired process performance and current performance is the final step in the six sigma DMAIC approach for process improvement.
4. Durability refers to the probability that a product or service will perform the intended on any given trial.
5. A green belt has a broad knowledge of the six sigma toolkit, but not nearly as much in the tools as Black belts and Master Black Belts.
6. The Six Sigma approach is said to have originated at Motorola.
7. ISO 9000 is a quality award provided to the best company in a calendar year.
8. In services, a product defect is analogous to a defecting customer -a customer who takes their business elsewhere.