Please answer 100 words each question
Self analyses
1. Can an organization analyze its competitive position without falling prey to a biased view of itself?
2. Should this task be done internally or by outside consultants?
3. Which would provide more biased results, employees or consultants?
Fact finding vs. Spying
1. Is it ethical to "secret shop" a competitor to determine how they do business, pick up on good ideas and be more competitive as a result?