Planning a wireless-based crm system


Problem I. Should companies build in-house social networks for external activities or use existing public social networks? Any examples?

Problem II. Describe how online communities target individuals, and what it takes to make a successful online community. Also can you explain how you could create an online community to increase potential e-Business sales for a particular company?

Problem III. Discuss why privacy on the Internet is an issue and what e-businesses can do to ensure privacy. Also, please give examples of what can go wrong in the e-Business environment if privacy is not considered important by an e-Business entity.

Problem IV. Survey results on the incidents of cyberattacks paint a mixed picture; some show increases, some show decreases. What factors could account for the differences in the reported results?

Problem V. A company is planning a wireless-based CRM system. Almost all the benefits are intangible. How can you justify the project to top management?

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